Airport Services Agent

Website Qatar Airways

Job Description:

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Job Responsibilities:

  • Checking entry requirements (visas, residence permits) are met.
  • Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround.
  • Performing pre- and post-flight administration duties.
  • Ensuring compliance with QR Safety and Security requirements.
  • Delivering the highest level of Customer Service at all customer touch points.
  • Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
  • Supervising service partners’ activities for the smooth acceptance of passengers.
  • Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.

Job Requirements:

  • Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
  • Ability to work shifts, including weekends, is essential.
  • Bachelor’s degree qualification combined with experience in a similar customer facing role within the airport environment.

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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