Assistant Concierge Manager

Website Jumeirah Group

Job Description:

An opportunity has arisen for an Assistant Concierge Manager to join the Concierge team in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Job Responsibilities:

  • Ensure that every staff member receives 6 hours training per month and that an accurate record is being kept by the Departmental Trainer.
  • Actively participate in the development of team members ensuring IDPs and Appraisals are conducted on time and submitted accordingly.
  • Ensure that accurate records are being kept for i.e. luggage storage, concierge desk etc.
  • Prepare and carry out a daily briefing for Concierge colleagues and ensure that effective shift handovers are being carried out by the Team Leaders Oversee the hotel’s contract car valet service, ensuring that an optimum service is provided at all times.
  • Supporting to set up the function and role during Pre-Opening phase.
  • Always have a smiling, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times.
  • Supervise the porch and luggage services ensuring a smooth and efficient operation with no delay, loss or damage and ensuring maximum guest satisfaction and following of standards.
  • Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.
  • Ensure the general cleanliness of the lobby and entrance area and functionality of all equipment (i.e. ashtrays should be clean and no light bulbs fused etc.) and that no vehicles are parked in the front without approval.
  • Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.

Job Requirements:

  • Bachelor’s degree in Hospitality Management
  • 2 years Concierge Experience in a 5-star hotel
  • Part of Les Clefs d’or association
  • Fluency in written and spoken English
  • Ideally Pre Opening experience, experience on setting up any related systems or structures in the role | department
  • Able to work with tight deadlines and under pressure due to intensive pre opening phase

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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