Associate Director

Website Careem

Job Description:

Careem Food is pivotal to our Everything App ambition. We have already created waves in the market with our bold decision to become the region’s first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets. The purpose of the Associate Director Partner Performance & Training role is to lead the team and the overall function to drive improvements in customer experience through the restaurant partners. You will be accountable for leading the function, managing the team and driving efficiencies within internal processes to drive quantifiable impact on Partner performance metrics through data-based decision making. This role will work closely together with the Product and Commercial teams and stakeholders, providing insights and solutions to various business issues and driving strategic alignments.

Job Responsibilities:

  • Lead Partner training and improve effectiveness through content revamp and exploring new training administration tools
  • Explore and implement new, efficient tools and processes to optimize the process flows
  • Key metrics to manage: Cancellations, Time to Delivery, Food Quality complaints
  • Lead competition benchmarking for the function
  • Responsibilities will include managing all metrics for Partner Performance including but not limited to outlet and item availability, partner reliability and speed of orders
  • Lead Partner Performance & Training globally for three markets (UAE, JOR, KSA)
  • Lead a team of 10+ Partner Performance and Training colleagues
  • Lead data analytics for the function and provide valuable insights to drive decision-making
  • Lead goal-setting and tracking for the function
  • Manage work streams and projects autonomously in a cross-functional environment
  • Work closely with Commercial and Product teams for alignments on more efficient processes

Job Requirements:

  • Must be process oriented and a logical thinker with a good attention to detail
  • Ability to effectively troubleshoot problems and work collaboratively within a team environment
  • Experience working within the technology industry/start-up environment is highly desirable, ideal candidate will know the Supply and/or Customer Experience business
  • Ability to write SQL queries against large amounts of data. Experience with Tableau and other data tools is desirable.
  • Minimum of 8-10 years of experience in data analysis and training 4 of which team leader
  • Ability to get hands-on in a complex operational environment
  • Ability to manage multiple tasks and work to tight deadlines
  • Experience working with multiple Business Intelligence tools, building reports and dashboards
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer science, Management Information Systems, or Engineering or Business Administration

Job Details:

Company: Careem

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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