Technical Advisor – Automotive Service

Website Al Naboodah Group

Job Description:

Satisfy customers to gain their loyalty and recommend the right service to improve customer satisfaction and potential to increase profits.

Job Responsibilities:

  • Perform receiving inspection and record results (visible damages, scratches), obtain customer signature.
  • Meet and greets customer; discuss and advise on work to be done.
  • Remain in contact with the workshop for follow-up and instant information about the progress/state of the current jobs.
  • Receive customer inquiries and update them on progress.
  • Initiate job card and place in vehicle prior to it being taken to workshop.
  • Check vehicle’s work progress physically to confirm job completion.
  • Inform customer of additional job required (warranty or cash).
  • Inform the customer about the completion of the job after checking the vehicle’s condition, washed, clean etc.
  • Attend the telephone calls, identify the needs, and transfers the line to respective person.

Job Requirements:

  • Excellent motivational skills and multitasking abilities
  • Fluent in English and Arabic.
  • UAE’s Driving license.
  • Minimum 3years of experience in a similar role within body shop service workshop. Candidates must have
  • experience in evaluation of used parts cost analysis based on market value.
  • Graduate, preferably in Automotive/Mechanical Engineering..

Job Details:

Company: Al Naboodah Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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