Client Service Manager, Wealth Management

Website Mashreq Bank

Job Description:

To support the portfolio of Mashreq Gold clients with personalized and standardized service and also manage the overall service and operational quality across the Mashreq Gold portfolio assigned.

Job Responsibilities:

  • Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.
  • Meeting the service standards and turnaround time’s outline with SLA.
  • Risk management and Governance
  • Provide regular feedback to Product Managers on process / service related issues.
  • Assist the Relationship Manager to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.
  • Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.
  • Actively participate and contribute to reduce Rejects and Referrals on all products sourced by Relationship
  • Managers, by acting as a checker and providing feedback.
  • Responsible to drive and ensure all requests are received and processed digitally first.
  • Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions
  • Work closely with Relationship Managers and Regional Area Managers to identify desired service levels.

Job Requirements:

  • Communication skills.
  • Computer literacy.
  • Problem solving skills.
  • The job holder will have to possess the following skills:
  • Thorough knowledge of products, services policies and processes of retail banking in Mashreqbank.
  • Ability to work under pressure.
  • The job holder should have completed his high school, university graduates are better to have. They should have 2-3 years banking experience or experience in any other.

Job Details:

Company: Mashreq Bank

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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