Cluster Reservations Agent

Job Description:

As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Job Responsibilities:

• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Identify sales leads, as appropriate
• Respond, positively, to sales inquiries to develop future sales leads

Job Requirements:

• Outstanding administration and organizational skills
• Previous experience in a Reservations environment
• A highly professional telephone manner and excellent communication skills
• Intermediate computer proficiency
• Tertiary qualifications, or other collegiate-level degree