Cluster Sales Manager

Job Description:

In the position of Sales Manager – Cluster you will be responsible to assist the Director of Sales & Marketing in managing the Leisure Sales of Sales & Marketing department as a successful independent profit center, ensuring highest business levels, through planning, organizing, directing and controlling the hotel sales operation and administration.

Job Responsibilities:

• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Achieves YOY reduction in AR days by active involvement in recovery of payments from customers.
• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Ensures responses within stipulated timelines.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
• YOY growth in Average Room Rate of the segment.
• Handles all customer complaints and service recovery promptly.
• Entertains and conducts hotel inspections to clients whenever required.
• Liaises and works closely with the related operation departments ensuring guest’s requests and expectations are being met.

Job Requirements:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Refined English verbal and written communication skills.
• Minimum 1 year work experience in Leisure Sales in the UAE market as Sales Manager or 2 years as Senior
• Sales Executive with large scale hotel.
• A career with Hyatt opens a world of opportunities. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
• Must be able to adapt and work in a diverse culture and environment.
• If you have high performance standards, a high level of enthusiasm and thrive in a fast-paced team environment then you just might be the candidate that we’re looking for!
• Must have proven experience in making quick and efficient decisions.