Collection Associate

Website Tanfeeth

Job Description:

The Department is a collections team. This department is required to ensure all delinquent customers are called and followed up on for the respective due’s which are due by the customers who have an existing facility with the bank. The department is assigned targets on a monthly basis which needs to be achieved in order to achieve the overall goal for the organization.

Job Responsibilities:

  • To ensure to increase the number of back flow accounts in the individual lists, focusing on collecting 2 or more installments monthly
  • Ensure customer satisfaction scores are in line with benchmarks
  • To ensure that all the TOM elements and Tanfeeth values are implemented and followed
  • To ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.
  • Raising final settlements for customers depending on the reasoning which include loss of job, salary reduction, and medical condition.
  • To ensure to update the system completely based on the action code.

Job Requirements:

  • Computer literate, with strength in Excel
  • Preferably Collection experience
  • Relationship and conflict management
  • Communication skills
  • Native Arabic speaker is mandatory
  • Previous experience in dealing with customers by telephone, e-mail and in writing
  • Strong communication skills and have the ability to communicate effectively
  • Good listening skills along with an articulate and clear telephone manner.
  • Negotiation and Influencing
  • Achievement oriented (Skills)
  • Graduated candidates only eligible to apply

Job Details:

Company: Tanfeeth

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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