Commercial Operations Manager

Website Emirates

Job Description:

The successful candidate will manage commercial and sales activities in designated regional markets through coordination with Head Office stakeholders and Outstation teams, ensuring achievement of Emirates’ commercial network and regional objectives, under the supervision of the Regional SVP and Senior Regional Manager Commercial Operations (SRMCO). Create and implement plans to drive the sales force towards achieving regional and country-level KPIs for revenue, cost, and route performance. Analyse internal and external data sources and provide recommendations to assist management in optimising revenue generation at cabin, channel, and segment levels. Guide relevant stakeholders on trends and target deviations and suggest corrective measures where necessary.

Job Responsibilities:

  • Work with the markets and Distribution team on development and implementation of Emirates NDC strategy.
  • Support Emirates Skywards program by developing regional and individual market initiatives to drive member enrolment and engagement.
  • Work with SRMCO to establish and communicate a comprehensive project plan for new station start-ups in the region. Act as the sole point of contact to co-ordinate with all stake holders and monitor the progress to ensure preparations are timely, in line with the operating plan and ensure revenue and route profitability objectives are achieved. Support Country Managers to initiate negotiations where appropriate with key stakeholders within the region that are critical for commercial success such as Government officials, Tourism boards, and financial institutions.
  • Manage the relationship with GSAs (General Sales Agents) and PSAs (where applicable). This will include working with PSA/GSA and local agents and/or corporates to scope new opportunities and market drivers, ensuring GSAs meet contractual obligations and generate the required volume/revenue support for the online routes and helping them to get adequate support from EK stakeholders, liaising with Emirates Legal team for contract renewal/ amendments, steering and monitoring GSA performance, guide with support (e.g., groups) and coordinate with the assigned Country/Sales managers or taking over some of the relationships back to the head office, freeing local online market resources.

Job Requirements:

  • Experience in business development and formulating marketing, sales, and commercial strategies, along with a proven ability in implementing and driving business strategies. 5 years of which should be in the Airline /
  • Travel trade industry.
  • Degree or Honours (12+3 or equivalent)
  • Strong analytical and commercial thinking skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and work, collaborating across teams – Leadership and management qualities.
  • 8 years experience related to marketing, sales, or a planning at a management level. Commercial / sales experience in hub or outstation role.

Job Details:

Company: Emirates

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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