Guest Service Agent

Website Accor

Job Description:

To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.

Job Responsibilities:

  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain good relationship with Airport Concierge
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards

Job Requirements:

  • Ability to promote positive relations with hotel residents and patrons
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to exercise good judgment with difficult guests
  • Minimum two years ‘experience as a Concierge or in a related position

Job Details:

Company: Accor

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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