Customer Business Analyst

Website Chalhoub Group

Job Description:

They will act as the conduit between the business users and the development teams, ensuring that project deliverables are met according to the agreed and documented business requirement, and supporting the change around the deployment of new features and processes.

Job Responsibilities:

  • Own the functional design of the Customer and Marketing Systems/products ( CRM, Clientelling , Customer Service, Voice of Customer, Marketing cloud etc.)
  • Work to overcome obstacles to success and build collaborative relationships with other teams
  • Work across departments to ensure that all stakeholders have input into the final product
  • Escalate complex problems, where relevant, to ensure swift and efficient resolution
  • Leads requirements gathering, analysis and verification meetings and ensures final requirement statements are accurate, verifiable, consistent, feasible and comprehensive.
  • Understands and supports the overall customer strategy through partnership with Customer Experience and the key business stakeholders.
  • Work with the procurement team to provide input into RFP and be part of the customer product selection
  • Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope products, projects and initiatives
  • Carry out and communicate the outline and functional design activities on projects/products, working with peers to facilitate successful delivery

Job Requirements:

  • Experience in CRM and marketing Products a must
  • Experience in Salesforce service cloud and marketing cloud preferred
  • Experience with Customer Journeys and customer marketing concepts a must
  • Excellent organizational skills, with proven success in managing multiple priorities and projects
  • Bachelor’s degree or equivalent required·
  • Ability to analyze business needs and perform the bi-directional translation of complex business and technical theories to a variety of audiences
  • Clear understanding of emerging technologies and enhancements that will allow processes improvements and enhanced business functionality
  • Good understanding of business processes to develop reporting based on requirements, metrics and KPIs

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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