Customer Experience Agent

Website Dubai Metro

Job Description:

This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

Job Responsibilities:

  • Coordination with service partners to deliver the daily operating plan. Team members will work closely with the Police, GDRFA and service partners to efficiently process customers through the required processes and touchpoints in a timely and compliant manner.
  • Team members interact face to face with thousands of customer daily and the core task is to assist them in any way required to assist them on their journey. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations.
  • Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to.
  • Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.
  • Customer service provision and assisting customers with information.

Job Requirements:

  • Solves Problems – Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
  • Communicates Effectively – Clearly and concisely conveys information and ideas that engage others.
  • Ideally will have minimum 1 year of experience as front-line staff delivering customer service in a Retail, F&B, hotel, hospitality or equivalent.
  • Customer Service – See those they interact with as customer and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
  • Must hold high school diploma or general education degree or equivalent professional qualification.
  • Gains Others’ Trust – Interacts with others in a supportive way and in accordance with our Values.

Job Details:


Company: Dubai Metro

Vacancy Type: Full Time

Job Location: Abu Dhabi, AE

Application Deadline: N/A

To apply for this job please visit careers.serco.com.


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