Customer Relationship Officer

Website Tanfeeth

Job Description:

Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.

Job Responsibilities:

  • Adapt sales approach to the clients, values and needs
  • Address customer problems and complaints to achieve satisfactory resolutions.
  • Referring issues beyond the role limit to appropriate points of reference.
  • Resolve client problems and respond to inquiries quickly and effectively.
  • Adhere to legal, corporate and regulator procedures.
  • Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
  • Need to be able to manage account-opening support.
  • Propose and implement strategies to enhance x-sell.
  • Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
  • Manage efficient paper –flow, supporting relevant procedures
  • Contacting client and getting missing documents.
  • File maintenance.
  • Preparing basic Memo.
  • Any other task requested by your line Manager.
  • Execute relevant financial transaction for clients in line with service.
  • Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
  • Maximize the referral opportunities from client interactions.
  • Adapt sales approach to the clients, values and needs
  • Address customer problems and complaints to achieve satisfactory resolutions.
  • Referring issues beyond the role limit to appropriate points of reference.
  • Resolve client problems and respond to inquiries quickly and effectively.
  • Adhere to legal, corporate and regulator procedures.
  • Effectively identify and respond to Business Banking client needs.
  • Ensure completion of client transaction in timely and quality manner.
  • Support the quality initiative by reducing transaction defeats and cycle time.
  • Incorporate EIB values into all activities.

Job Requirements:

  • Establish successful opening and deepening of relationships.
  • Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect.
  • Solid Knowledge of products and services.
  • Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
  • Increase client satisfaction by providing high-quality service.

Job Details:


Company: Tanfeeth

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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