Customer Service Executive

  • Full Time
  • Kuwait

Website QNB

Job Description:

The QNB 1st Customer Service Executive will be primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB Kuwait account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.

Job Responsibilities:

  • Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.
  • Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  • Provide “service excellence” for QNB First/HNW/Private customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First/HNW/Private customers.
  • Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.
  • Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
  • Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.

Job Requirements:

  • Awareness of high net worth customer relationship practices and regulations.
  • Bachelor’s degree in Business Management or relevant
  • A minimum of 2 years experience related to handling priority customer relationships in a major banking institution.
  • Good banking knowledge of liabilities and assets products and their implementation
  • Good knowledge and experience in handling customers’ portfolio

Job Details:


Company: QNB

Vacancy Type: Full Time

Job Location: Kuwait

Application Deadline: N/A

To apply for this job please visit www.qnb.com.


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