Customer Service Representative

Website Al Futtaim

Job Description:

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Customer Service Value to improve customer engagement.

Job Responsibilities:

  • Backup Key with line manager will be handed over to replacement CSR.
  • Check the reservations for the upcoming 4 hours and confirm vehicle availability. (for airport location)
  • Check petty cash is correct (pending claims, bills and cash in hand are balanced).
  • Once everything has tallied, the shift handover prepared by your colleague needs to be signed to confirm.
  • Check vehicles physically and confirm they tally with the system.
  • Check the register and cash in hand tally.
  • Replacement CSR must hand over the spare key back to supervisor at the end of the shift.
  • Taking over a shift in the case of emergency leave (only one CSR in branch):
  • Check the register and POS machines tally.
  • All petty Cash and cash in hand and vehicles ready must be acknowledged in the presence of Line Manager.
  • Replacement CSR must sign a form for receiving branch key.

Job Requirements:

  • Minimum Qualifications and Knowledge: Graduate
  • Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.
  • Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.

Job Details:

Company: Al Futtaim

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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