Customer Service Representative

  • Full Time
  • Egypt

Website QNB

Job Description:

Act as a primary contact point for QNBAA clients/nonclients.  Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.

Job Responsibilities:

  • Document all call information on the relevant systems.
  • Answer & process clients’ inquiries, requests & complaints received according to Contact Center processes
  • Handle all customer inquiries & requests.
  • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments.
  • Identify and escalate issues to Team Leader.
  • Determine customers’ needs and achieve customer satisfaction.
  • Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes.
  • Suggest ideas to enhance the service level offered to the clients.

Job Requirements:

  • High communication skills, especially verbal
  • Ability to work under pressure & shifts basis
  • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken
  • Handling Skills and Customer Oriented Attitude
  • Excellent Interpersonal & selling skills

Job Details:

Company: QNB

Vacancy Type: Full Time

Job Location: Egypt

Application Deadline: N/A

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