Customer Success Specialist

Website Aramex

Job Description:

Customer Success Specialist Focal point for customer’s shipping requests for land, sea and air freight in the industrial segment. Coordinate with the internal operations on all shipping request.

Job Responsibilities:

  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams
  • Provide freight solutions to customers for land, sea and air freight.
  • Assist customers on status of their shipment, outstanding shipments or tracking.
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Takes and handles customer inquiries, e.g. Track and Trace

Job Requirements:

  • Working knowledge of transportation management systems (TMS)
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills
  • Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics or Engineering
  • 3-5 years’ experience in the Freight industry
  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Good Express product knowledge

Job Details:

Company: Aramex

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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