Customer Support Centre Agent

Website Al Futtaim

Job Description:

Ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. This includes in particular: Build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth

Job Responsibilities:

  • Communicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customer
  • Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
  • The transport management system should be monitored and customers contacted when delays are expected or when customers have requested a call back through the driver’s tablet
  • Follow department action plans to ensure an improved customer experience and a constant approach
  • Work towards achieving first call resolution by finding and offering a solution to the customer
  • Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received

Job Requirements:

  • Minimum Experience:
  • Retail background
  • Minimum Qualifications and Knowledge: High School
  • Arabic/English speaker
  • Similar experience in previous role

Job Details:

Company: Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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