Customer Survey Specialist

Website Emirates Transport

Job Description:

We are recruiting an experienced TSurvey Specialist to join the Emirates Transport, Marketing team. The Survey Specialist is responsible for planning, implementing, and managing surveys to gather data and insights for research, evaluation, or decision-making purposes. They are primarily accountable for the successful execution of the survey process, including survey design, sampling, data collection, data management, analysis, and reporting.

Job Responsibilities:

  • Organize, clean, and securely store survey data. Create a data entry system, verify data accuracy, and address missing or incomplete responses. Comply with data privacy regulations and maintain data security.
  • Analyze survey data using statistical techniques and software. Identify patterns, trends, and relationships in the data. Conduct statistical tests if required. Generate meaningful insights and conclusions based on the data analysis.
  • Prepare clear and concise reports or presentations that summarize the survey findings. Highlight key findings, trends, and implications. Provide recommendations based on the survey results. Communicate effectively to stakeholders.
  • Monitor the survey process to ensure data collection is accurate, unbiased, and of high quality. Conduct pilot testing to refine the survey instrument. Perform quality checks throughout the survey implementation to identify and address any issues.
  • Develop survey objectives, determine the appropriate methodology, and design survey questions or items that align with the research or evaluation goals.
  • Election of a representative sample using appropriate sampling techniques. Determine the appropriate sample size to achieve accurate and reliable results.
  • Manage the survey of selected participants in coordination with all business units and departments to prepare the provision of clear instructions to respondents, maintain data confidentiality, and ensure that data collection is conducted impartially.

Job Requirements:

  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to manage and analyze large datasets.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaboratively in a team.
  • Familiarity with ethical considerations in survey research.
  • Bachelor’s Degree in Bachelor’s degree in a relevant field such as statistics, social sciences, market research, or a related discipline.
  • 3 to 5 years experience in a similar role
  • Proven experience in survey design, implementation, and data analysis.
  • Strong knowledge of survey methodologies, sampling techniques, and statistical analysis.
  • Proficiency in survey software and statistical analysis tools.

Job Details:

Company: Emirates Transport

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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