Department Controller

Website Dnata

Job Description:

The selected candidate will be responsible for planning and controlling operational areas of the department including service delivery targets, service level agreements (SLAs), business continuity plans, quality and safety, working with Line Management to set the operation up for success. To ensure that escalated issues are followed up on and to ensure the continuity of the business in an optimum efficient manner, ensuring compliance with regulatory, legal and safety requirements and standard operating procedures.

Job Responsibilities:

  • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
  • Develops departmental related reports including recommendations, updates, improvements and status to ensure that related departments are updated.
  • Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support and direction.
  • Ensures compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of BAP.
  • Builds and maintains the relationships with internal and external stakeholders to ensure that all requirements and compliance with regulatory, safety and legal requirements are met.
  • Provides the required information to department managers for the budget preparation and monitors the financial performance of the concerned area against budgets.
  • Plans regular audit checks for the department to ensure that all the policies, procedures and SLAs are adhered to. Reports any non-conformance and discrepancies in the related area and ensures that the appropriate remedial actions are implemented in line with regulations and SLA.

Job Requirements:

  • UAE driving license (for airside based roles).
  • If you hold a Bachelor Degree: 6-8 years of experience in aviation/ ground handling / customer service, if you hold a Diploma: 8-10 years of experience in aviation / ground handling / customer service.
  • Experience in Airport Operations.
  • Advanced understanding of the aviation terminology.
  • Bachelor’s degree or Diploma in business administration / aviation / ground handling / customer service.
  • It is desirable to be a certified First-Aider or Fire-Warden.
  • Preferably First Aid trained.

Job Details:


Company: Dnata

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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