Development Specialist

Website Tanfeeth

Job Description:

Proactively perform simulation and models to predict the results on the key objectives and provide intelligent insights to Operations Leaders via omni channel

Job Responsibilities:

  • Represent Team in all Operational interaction
  • Demonstrate the willingness to acquire necessary skills to enhance the performance
  • Demonstrate role model behavior by providing outstanding support to the team as and when required
  • To collaborate with various team to ensure required feedback looping continues to improve omni channel deployment
  • Support the team members by acting as back up on need basis (IRTM/ planning)
  • Partner and collaborate with stakeholders to manage expectations and deliverables effectively and enhance internal customer experience
  • Facilitate queries and concerns from business units with respect to WFM in omni channel environment
  • Consistently meet Forecasting, Scheduling & Capacity Planning targets and timelines
  • Planning for Special events/Adhoc simulations/Overtime management
  • Ensure all BAU requirements are met accurately and within TAT

Job Requirements:

  • Excellent Communication and articulation skills
  • Stakeholder Management within operational units and clients
  • Leadership and Time Management skills
  • Advanced Analytical and Problem solving skills
  • Time Management skills
  • Critical thinking and Problem solving skills
  • Graduate in Math, Science, Computer Science, Engineering, Business, Finance etc
  • Basic Certification in Lean, Business Analytics
  • Basic Certification from COPC/ SWPP/GWFM related to Workforce Management
  • Exposure to Banking domain
  • Proficient in MS Office tools (Outlook, Excel, PowerPoint, etc)
  • Good knowledge of CMS Supervisor or Dialer and any WFM tools (IEX, Verint Impact 360 (Bluepumpkin), Genesys WFM, Aspect eWFM)
  • Experience in WFM on omni channel platform

Job Details:

Company: Tanfeeth

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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