Digital Operations Analyst

Website Chalhoub Careers

Job Description:

We are looking for a get-up-and-go Digital Operations Analyst to come and join a rapidly expanding team with very high ambitions. The Digital Operations Analyst will assist in resolving operational issues and will be the first point of contact when it comes to business interactions and troubleshooting issues. The Digital Operations Analyst will be the main point of contact with the Product and Tech teams when it comes to resolving day-to-day issues. Ultimately, you’ll be the bridge between the business and Tech teams when it comes to troubleshooting problems. You must have a can-do attitude and be available to own and drive issue resolution end to end. If you want to join an ever-expanding team that will support & coach you in order to grow your career we want to talk to you.

Job Responsibilities:

  • Problem Solving: Demonstrate a strong problem-solving mindset by initiating improvements in both processes and solutions. Collaborate closely with Product Managers and their teams, particularly in Problem Management and addressing deep-rooted issues within the Product stack.
  • Issue Resolution: Identify and implement solutions for recurring issues in the website and apps, accompanied by clear steps to reproduce them.
  • User Experience: Resolve order, return, refund, and website-related issues that may compromise the overall user experience, all within the scope of the existing Service Level Agreement (SLA)
  • Operational Verification: Verify releases at an operational level, focusing on stability.
  • Digital Operations Management: Take responsibility for all aspects of Digital Operations, including order management, item go-live processes, and system analysis to maintain day-to-day operations smoothly.
  • Process Enhancement: Monitor existing processes and collaborate with Product Managers to enhance workflows that impact deliverables.
  • Stakeholder Engagement: Act as a catalyst between the Tech team and various stakeholders such as Merchandisers, Trade, Last Mile, Warehouse, and Customer Support teams. Assist in issue resolution or provide valuable insights for the tech team.

Job Requirements:

  • Communication Skills: Strong verbal and written communication skills, with the ability to influence positively.
  • Relationship Management: Good communication and relationship management skills.
  • Time Management: Effective time-management skills.
  • Team Collaboration: Strong team spirit and excellent communication skills to collaborate effectively with various stakeholders.
  • Attention to Detail: Exceptional attention to detail and analytical problem-solving skills.
  • Proactive Attitude: Display a proactive “can-do” attitude.
  • Adaptability: Ability to adapt to a rapidly changing environment.
  • Issue Recognition: Strong ability to recognize and predict potential issues

Job Details:

Company: Chalhoub Careers

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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