Director Rider Lifecycle & 3PL Management

Website Talabat

Job Description:

This role is a critical and senior role within the Regional Logistics function in talabat and represents Logistics in key meetings within and external to the company. The ideal candidate will manage the teams responsible for our Heroes (Riders) and Fleet Partner Lifecycle and Management across the region. The role is the custodian of rider experience (Rider Net Promoter Score, Earnings per Hour, Rider Value Proposition Score, Dispatching Satisfaction, 3PL treatment) and key Logistics metrics.

Job Responsibilities:

  • Demonstrate a strong desire to connect and understand the challenges on-ground with riders, fleet partners and local teams and consistently be the voice of the riders and fleet partners within talabat (and outside)
  • Communicate effectively with C-levels, coach Regional and Local Logistics leadership to sharpen their communications/storytelling to drive meaningful outcomes for talabat and our stakeholders
  • Manage four key Logistics functions – Fleet Partnership Management, Rider Supply & Operations, Rider Affairs and Dispatching (Rider Service), with a direct team of 20 and 1,100 indirect mix of in-house and outsourced agents
  • Have direct exposure to the C-level members, including but not limited to, the COO, VP Comms, Public Affairs & Public Relations, as well as VP Legal, Governance & Compliance
  • Lead numerous Centre of Excellence functions to drive regional standardisation and operational excellence in line with Delivery Hero and talabat’s blueprint; crystallise best practice to share across the region.
  • Contribute meaningfully in negotiations of regional fleet partner commercials, rider fee model revisions, partnership deals for riders and fleet partners, dispatching BPO rates & commercial structure, as well as rider kit procurement
  • Relentlessly strive to improve Dispatching / Contact Centre / Local Logistics SOPs in favour of rider experience, earnings & efficiency

Job Requirements:

  • Excellent communication skills and proficiency in English (verbal, written, and presentation-making skills)
  • Great team management skills as the role would manage the largest and most diverse team in Regional Logistics
  • Demonstrated aptitude to grasp new concepts and functional expertise quickly, and drive quick wins, as well as sustainable impact
  • Structured problem solving skills, and ability to go high-level and visionary with C-level and deep into the detail with members of the team
  • At least 8 years of experience, combining 2-3 years each in consulting (or in-house strategy) as well as 2-3 years within Operations in a relevant/fast paced industry
  • Ideal candidate could either i) be a senior position running a central/regional team with previous consulting experience OR ii) be an Engagement Manager / Case Team Leader at a top-tier consulting firm presently, with hands on experience prior
  • Dynamic ways of working – ability to reprioritise on the go while managing sustainability and action plans for the team

Job Details:

Company: Talabat

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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