Duty Manager

Job Description:

To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line.

Job Responsibilities:

• Tracking the conversion rates at the department level/individual level
• Responsible for handling and resolving escalated customer complaints and queries
• Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
• Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
• Conducting One On Ones on a regular basis
• Training & Succession planning of the team members
• Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
• Check staff’s grooming/discipline and punctuality
• Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
• MAMR adherence
• Checking the display and merchandising of stock (e.g. correctness of price ticket)
• Ensure that the prices changes are updated and reflected correctly on the merchandise
• Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
• Ensure that the stocks/merchandise are received on time at the floor from inventory
• Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
• Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise

Job Requirements:

• Educational Qualification: Preferably Graduate
• Skills & Abilities : Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen,
• Professional Certifications: Retail Management
• Experience (Yrs& Field) : 5+ Years of experience in Retail Sales including 1 year of people management