Duty Manager

Website Sharaf DG

Job Description:

To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line.

Job Responsibilities:

  • Tracking the conversion rates at the department level/individual level
  • Responsible for handling and resolving escalated customer complaints and queries
  • Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
  • Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
  • Conducting One On Ones on a regular basis
  • Training & Succession planning of the team members
  • Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
  • Check staff’s grooming/discipline and punctuality
  • Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
  • MAMR adherence
  • Checking the display and merchandising of stock (e.g. correctness of price ticket)
  • Ensure that the prices changes are updated and reflected correctly on the merchandise
  • Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
  • Ensure that the stocks/merchandise are received on time at the floor from inventory
  • Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
  • Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise

Job Requirements:

  • Educational Qualification: Preferably Graduate
  • Skills & Abilities : Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen,
  • Professional Certifications: Retail Management
  • Experience (Yrs& Field) : 5+ Years of experience in Retail Sales including 1 year of people management

Job Details:

Company: Sharaf DG

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.

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