Duty Manager

Website Hilton

Job Description:

As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Job Responsibilities:

  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current and up to date with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve all Guest complaints promptly and effectively

Job Requirements:

  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
  • Luxury hospitality experience in a similar role
  • Arabic language speaker
  • A degree or diploma in Hotel Management or equivalent
  • An in-depth knowledge of the hotel, leisure or service sector
  • Luxury hospitality experience as a Duty Manager or similar role
  • Good knowledge of Health & Safety and security procedures
  • Calm, efficient and the ability to work well under pressure

Job Details:


Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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