Head of Digital & Ecommerce

Website Chalhoub Group

Job Description:

This role will orchestrate and drive all features of digital and eCommerce strategy for both Tanagra.com & Tryano.com to ensure a commercially driven ecosystem and establish a vision and framework to deliver an optimal branding and online shopping experience. The Head of Digital & eCommerce will oversee site merchandising, digital and performance marketing, CRM, and customer experience, along with ensuring an optimal ecommerce operation.

Job Responsibilities:

  • Developing and implementing a digital marketing strategy with defined digital marketing KPI’s with focus on growth trajectory.
  • Create a short-term and long-term roadmap with clear KPI’s to drive strategy and increase sales by optimizing site merchandising updating website content and generating new leads.
  • Monitoring competitor activity to identify new opportunities for growth or threats to the business
  • Creating a strategy for website optimization to increase conversion rates and drive-up sales
  • Manage day-to-day ecommerce operations including website maintenance, order processing, fulfillment, customer service, and fraud prevention across multiple regions.

Job Requirements:

  • Must have experience in multi-brand, multi-category within fashion luxury and/or luxury home with B2C eCommerce.
  • Manage the eCommerce budget while demonstrating, flexibility in understanding industry business cycles, demands, and effect on financial results.
  • 8+ years of work experience across e-commerce & digital marketing platforms including Google Analytic and 5+ year of experience in a managerial role
  • A proven track record of managing profitability including the ability to analyze and discuss financial impact, status, and improvement.
  • Experience in eCommerce platforms, SEO tools including email, CRM, and CX.
  • Strong understanding of the technology across various systems enabling the ecommerce operation including ERP, OMS
  • Ability to analyze key metrics and data analysis

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.

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