Executive

Website Majid Al Futtaim

Job Description:

The role is responsible for enhancing the customer experience across key touchpoints across our assets. The role’s primary focus will be designing ways to support a more seamless, intuitive, and engaging experience that exceeds our tenants and consumers’ expectations

Job Responsibilities:

  • Think through complex interdependencies, including ways to leverage technology partners and engage channel specialists.
  • Thoughtful portfolio showcasing a diverse range of projects highlighting your design process, creative problem-solving skills, and application of design thinking.
  • Strong communication skills, both visual and verbal, enabling you to effectively convey design concepts to cross-functional teams.
  • Familiarity with agile development methodologies is an advantage, and experience in retail or shopping environments is a plus.
  • Analyze user data, customer feedback, and metrics to validate the effectiveness of customer experience initiatives and identify areas for optimization.
  • Facilitate working sessions with client teams to prioritize customer flows and identify the “backstage” actors and technology.
  • Employ a comprehensive approach, balancing business requirements with customer expectations to create well-rounded solutions.
  • Utilize your strong communication skills to effectively convey design concepts to cross-functional teams.
  • Apply design thinking principles and stay attuned to industry trends and emerging practices, infusing innovative ideas to elevate CX design strategies.
  • Collaborate closely with stakeholders to understand business objectives and shopper needs, translating them into captivating service design concepts.
  • Customer Research: Conduct in-depth research to understand customer intent, pain points, and behaviors to continuously refine designs and ensure outstanding shopper experiences.
  • Journey Mapping: Synthesize research into experience maps that represent current and future state journeys, identifying key touchpoints, measuring sentiment, and clearly defining opportunities for improvement.
  • Service Design: Develop clear service blueprints and customer journey maps that guide the creation of compelling, shopper-friendly experiences.

Job Requirements:

  • Bachelor’s degree in Design, Service Design, Human-Computer Interaction, or related field (or equivalent practical experience).

Job Details:


Company: Majid Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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