Fashion Consultant – Rene Caovilla

Job Description:

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Job Responsibilities:

• Support with in-store marketing events and activations
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Ensure customer data is properly captured in adherence to marketing team requirements
• Drive eNPS through people experience initiatives and culture
• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Provide pre-buying feedback on products
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Drive client relationships within an omni-channel approach
• Drive sell-throughs within the store
• Keep abreast of all brand social media activities and campaigns

Job Requirements:

• Strong English communication skills
• Chinese language is mandatory for this role
• Experience within Fashion & Accessories Retail