Financial Services

Website Careem

Job Description:

You’ll be responsible for managing Careem Pay’s daily operations for users including onboarding queries of new users, handling complaints, managing operations, and collaborating across Careem teams to manage projects. Initial focus of the role will be on managing Careem Pay for captains, hence proficiency in Hindi/Urdu is a must-have for the role

Job Responsibilities:

  • Manage and maintain user databases to ensure accuracy and accessibility of information on user queries and complaints
  • Collaborate with cross-functional teams to develop and implement operational processes and procedures for CPay
  • Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
  • Flag operational issues & create improvement plans in collaboration with internal ops team in order to improve operational efficiency
  • Onboard new users, specially Careem captains and manage customer relations to ensure a high level of satisfaction and retention
  • Execute plans to make users and usage of CPay wallet grow through promos, campaign participations and marketing activations

Job Requirements:

  • Strong verbal and written communication skills
  • Languages: Fluent Hindi/Urdu (mandatory) & English
  • Experience: 1-2 years
  • Working with large amounts of data on spreadsheets/dashboards with familiarity of Google-suite (sheets, docs, slides)
  • Bachelor’s or Master’s degree

Job Details:

Company: Careem

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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