Fragrance Expert

Website Chalhoub Group

Job Description:

Our Perfumes Expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.

Job Responsibilities:

  • Generate sales, while achieving line and sales targets, using fragrance knowledge and ensure all sales and operational policies and procedures are followed
  • Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
  • Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
  • Build and maintain guest experience standards in order to build strong loyalty.
  • Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
  • Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.
  • When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers.

Job Requirements:

  • Minimum 2 years’ experience in the beauty industry
  • Fluent Arabic speaker mandatory

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Al Ain, United Arab Emirates

Application Deadline: N/A

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