Front Desk Agent

Job Description:

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Job Responsibilities:

• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

Job Requirements:

• Recognizing Differences
• Teamwork
• Taking Responsibility
• Understanding the Job
• Customer Focus
• Adaptability