Website Rotana Hotels
We are looking for a friendly and customer-oriented Front Office Bell Captain to join our team at Rotana. As a Bell Captain, you will be responsible for supervising and coordinating the activities of the bell and door staff to ensure exceptional guest service and a smooth operation of the front office department. Russian and German speaking command is an advantage.
- Coordinate with the front office manager to ensure proper staffing levels are maintained schedules are well-maintained.
- Monitor the appearance and cleanliness of the lobby and public areas, ensuring they are well-maintained and presentable at all times.
- Oversee the day-to-day operations of the bell and door staff, ensuring that they are performing their duties efficiently and providing excellent customer service.
- Greet and welcome guests upon their arrival, and assist with their luggage, ensuring safe handling and storage.
- Handle guest inquiries and requests promptly and professionally, resolving any issues or escalating to the appropriate department if necessary.
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Train and mentor bell and door staff on a regular basis, providing guidance and support to improve their performance customer skills.
- Knowledge of hotel operations and front office procedures.
- Ability to work effectively a-paced environment.
- Exceptional organizational and time management skills.
- Ability to handle guest complaints and resolve conflicts in a professional manner.
- Previous experience in a similar role in the hospitality industry.
- High school diploma or equivalent qualification.
- Excellent customer service skills and a friendly, outgoing personality.
- Strong communication and interpersonal skills.
Company: Rotana Hotels
Vacancy Type: Full Time
Job Location: Ras Al Khaimah, UAE
Application Deadline: N/A
To apply for this job please visit www.rotanacareers.com.