Front Office – Bell Captain

Job Description:

We are looking for a friendly and customer-oriented Front Office Bell Captain to join our team at Rotana. As a Bell Captain, you will be responsible for supervising and coordinating the activities of the bell and door staff to ensure exceptional guest service and a smooth operation of the front office department. Russian and German speaking command is an advantage.

Job Responsibilities:

• Coordinate with the front office manager to ensure proper staffing levels are maintained schedules are well-maintained.
• Monitor the appearance and cleanliness of the lobby and public areas, ensuring they are well-maintained and presentable at all times.
• Oversee the day-to-day operations of the bell and door staff, ensuring that they are performing their duties efficiently and providing excellent customer service.
• Greet and welcome guests upon their arrival, and assist with their luggage, ensuring safe handling and storage.
• Handle guest inquiries and requests promptly and professionally, resolving any issues or escalating to the appropriate department if necessary.
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Train and mentor bell and door staff on a regular basis, providing guidance and support to improve their performance customer skills.

Job Requirements:

• Knowledge of hotel operations and front office procedures.
• Ability to work effectively a-paced environment.
• Exceptional organizational and time management skills.
• Ability to handle guest complaints and resolve conflicts in a professional manner.
• Previous experience in a similar role in the hospitality industry.
• High school diploma or equivalent qualification.
• Excellent customer service skills and a friendly, outgoing personality.
• Strong communication and interpersonal skills.