Guest Relations Agent

Website Hilton

Job Description:

As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Job Responsibilities:

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Job Requirements:

  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Previous experience in a customer-focused industry
  • Strong command over German Language.
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team

Job Details:


Company: Hilton

Vacancy Type: Full Time

Job Location: Ras al-Khaimah, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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