Guest Relations Executive – Guest Relations

Job Description:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Job Responsibilities:

• Assist guests with general inquiries about the hotel, its facilities, and daily events and functions.
• Order and ensure timely delivery of amenities for VIP arrivals and requests for special arrangements.
• Conduct curbside check-ins and escorting of guests to their rooms.
• Provide tours of the hotel and its facilities as requested.
• Assist with check-ins, check-outs, and concierge duties when needed.
• Inspect the rooms of VIP guests prior to their arrival at the hotel.

Job Requirements:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS)
• Flexible schedule to meet demands of hotel occupancy
• Fluency in English and additional language (Russian, French, Chinese, or other European languages are a plus)