Guest Relations Executive

Website Jumeirah Group

Job Description:

An opportunity has arisen for a Guest Relations Executive to join our Guest Relations – Rooms Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Job Responsibilities:

  • Acknowledge, greet, welcome, engage & initiate genuine adaptive conversation with guests and visitors facilitating the smooth operation of the lobby, obtaining feedback and assisting in creating memorable guest experiences.
  • Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
  • Supporting to set up the function and role during Pre-Opening phase.
  • Working closely between the Hotel and our Residences to support any operational needs as per the job description.
  • To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on a daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
  • To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
  • Efficiently compose and communicate the VIP memo on a daily basis through effective guest research and profiling, gathering essential information relative to the guest and recognising value of any particular source /company/group or agent.
  • Reach out to all VIP guests on arrival prior to their arrival to establish contact and arrange any necessary requests. Once guests arrive on property, serving as the main point of contact. Once guest has departed, following up with post departure email and or phone call.

Job Requirements:

  • Excellent interpersonal and communication skills, both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ideally Pre Opening experience, experience on setting up any related systems or structures in the role | department
  • Able to work with tight deadlines and under pressure due to intensive preopening phase
  • Excellent reading, writing & oral proficiency in the English language
  • Previous experience in the Luxury industry preferred

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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