Guest Services Executive

Website Jumeirah Group

Job Description:

An exciting opportunity has arisen for an experienced Guest Services Executive to join the Cluster Airport Services team in Jumeirah Emirates Towers. The main purpose of this role is to provide Airport Meet & Greet for Jumeirah guests upon arrival and departure at Dubai and Abu Dhabi Airports. Assist Jumeirah guests with their Airport and Airline requirements. Candidate is also an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

Job Responsibilities:

  • Liaise with all Jumeirah properties transportation team for prompt guest airport pick up.
  • Answer phones and use applications as per respective domain to handle bookings, scheduling and billing.
  • Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
  • Must possess extensive knowledge about Jumeirah services and offers.
  • Assist guests with airline requirement for speedy lost luggage follow up and collection.
  • Guide, promote and upsell Jumeirah hotel rooms, F&B Outlets, product and services associated with respective for all Jumeirah Group properties where applicable.
  • Provide guest cold towel and refreshment at the Jumeirah lounge in Dubai Airport, Terminal 3.
  • Facilitate guest arrival from Jumeirah kiosk/lounge to their pre assigned transportation.
  • Answer all queries associated with facilities, products, and services to all members/guests.
  • Facilitate Jumeirah guest requirements with baggage, airline check in and immigration for a hassle free departure service.

Job Requirements:

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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