Guest Services Team Leader

Website Jumeirah Group

Job Description:

An opportunity has arisen for a Guest Services Team Leader to join our Concierge team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Job Responsibilities:

  • To work together with the Health & Safety Concierge Representative in ensuring all records for the bellmenĀ and doormen team are updated and best practices are in place.
  • To assist Concierge Management in ensuring all mandatory training is completed on time by the bellmen and doormen teams.
  • To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover.
  • To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest
  • Supporting to set up the function and role during Pre-Opening phase.
  • Working closely between the Hotel and our Residences to support any operational needs as per the job description
  • To ensure all standards that apply to the bellmen and doormen are cascaded to all colleagues and followed accordingly.
  • To escort guests to rooms as and when required and to ensure the standard for rooming is cascaded to all colleagues.
  • To ensure all storage spaces for the Concierge Team (Luggage Room, Basement, storage rooms, Concierge cupboard, etc) are kept clean and tidy and that departmental housekeeping is of a high standard.
  • To guarantee procedures are followed for Luggage Drop Off, Luggage Pick-Up, Long-Term Storage, logging books, HotSOS and radio usage, To Be Called For, are updated, correctly implemented, and consistently followed by all colleagues.
  • To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
  • To direct and escort guests to reception announcing them by name
  • To ensure that the hotel’s driveway and main entrance and carpark are clean and free of traffic at all times, ensuring that all defects are reported to the concierge or placed directly into HotSOS.

Job Requirements:

  • Previous Luxury Hospitality experience in a customer service role
  • Ideally Pre-Opening experience, experience on setting up any related systems or structures in the role | department
  • Able to work with tight deadlines and under pressure due to intensive preopening phase
  • Previous Luxury Hospitality experience in a customer service role
  • Problem Solving, Collaborating with Others with diligence
  • Ability to prioritize, organize and follow up

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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