Head of Digital

Website Tanfeeth

Job Description:

The Head of Digital Interaction Design owns leading the delivery of retail service design projects on multiple channels and entities, managing multi-disciplinary teams of designers and is responsible for the quality of project deliverables. The Head will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships. This is an opportunity to be part of a team that is creating a positive impact for our clients by creating and scaling our services to make that difference and OKRs to reduce costs, reduce time, increase customer satisfaction, and improve customer success and satisfaction.

Job Responsibilities:

  • Prepare reports and present findings of usability tests and user testing outcomes to support success of design assumptions
  • Analytical experience looking at what works leveraging skills and intuition to ideate ideas that test well or resonate with customers
  • Use design theory to persuade customers using intuitive design practices enhancing experiences and reducing friction with measurable successes
  • Design and create digital experiences that will position the mobile app in the #1 global ranking
  • Screen the market for new ideas and opportunities to differentiate our brand experience
  • Compare best in class and competitor journeys
  • Communicate and articulate design decision through visual, written and verbal means
  • Lead conversations with 3rd parties and business stakeholders on maps, flows and emotional maps
  • Work with stakeholders to ‘extract’ project goals or deliverables and expectations including KPIs
  • Create outputs or slides of ‘success’ highlighting improvements of journey evidencing the before and after benchmark

Job Requirements:

  • Good interpersonal and communication skills
  • Ability to communicate insights in an engaging, visual way to non-analytical colleagues and clearly present these data rich insights so key messages can be actioned.
  • Experience in a fast paced, data driven environment: product companies, growing startups.
  • Passionate about finding the right problems and designing the right solutions in a cost-effective manner considering development and business constraints
  • Post Graduate in computer engineering / design arts
  • Proficiency in design systems and tools
  • 15+ years of design experience and 5+ years of experience in the same or similar role.
  • Proven experience developing complex design systems for digital products: mobile and web applications (experience within the FinTech or Banking is a plus)

Job Details:

Company: Tanfeeth

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.

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