Head of Technical Operations

Website Emirates Transport

Job Description:

We are looking to recruit an experienced Head of Technical Operations to join the Emirates Transport – MRO team. This role is responsible for leading the operations of the assigned technical services and technical inspection centers as well as, leading the Department’s efforts to achieve the Center’s targets relating to increasing levels of customer happiness, ensuring a high level of operational efficiency, and increasing incremental business, revenues, and margins.

Job Responsibilities:

  • Participates actively in performance review meetings by presenting the Center’s target achievement levels, improvement opportunities, and focus during the following periods.
  • Determines customer needs and areas of growth in existing as well as new services, and develops “win-win” strategies that achieve sustainable relationships with key customers, suppliers, and governmental entities.
  • Approves administrative and financial transactions as per the delegation of authority.
  • Conducts periodic inspections to ensure adherence to the Center’s quality and customer satisfaction standards.
  • Ensures proper documentation of all activities and compliance with all federal, state, and local laws and regulations.
  • Prepares technical and operational reports and submits them to the Technical Services Executive Director.
  • Prepares and manages the annual budget and operational plan, key performance indicators, and targets cascaded from the strategic plan for the Center.
  • Defines the operating framework, provides leadership, and facilitates work processes in order to drive performance.
  • Directs the workshop resources and activities to ensure services are performed according to agreed standard operating procedures in a professional, responsible, and cost-effective manner.
  • Ensures that all of the workshop operational and financial key performance indicators are achieved, supervises the work in relevant sites, and ensures the efficient, effective implementation of annual work plans, maintenance programs, and schedules.

Job Requirements:

  • Solid experience in data analytics and reporting
  • Fluency in English (Arabic an advantage)
  • Self-driven with a solution-orientated approach
  • Great interpersonal and communication skills
  • Bachelor’s Degree / Master’s Degree in Automobile Maintenance, Mechanical Engineering, or Technical Services Operations
  • 8 or more years of progressively complex related experience
  • Excellent leadership and managerial skills

Job Details:


Company: Emirates Transport

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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