Head Teller

Website Commercial Bank of Dubai

Job Description:

Perform services such as attending to CDMs functions, cash management as per Bank’s policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned

Job Responsibilities:

  • Ensure that the local & foreign currency held does not exceed the daily required limit.
  • At regular intervals, check the postings carried out by Tellers against the transactions journal presented by them and sign on the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the Bank.
  • To be well conversant with the duties and responsibilities of Branch Operations Manager (BOM) and to officiate in that capacity during BOM’s absence.
  • At end of the day check Tellers cash proof is zero and obtain the tellers signature any over/short transaction reported to BOM.
  • Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer’s account and acknowledge the receipt to the customers.
  • Ensure customers’ average waiting time is maintained at standard level
  • Monitor sundry and suspense accounts , issue DDs , Managers cheques and internal transfer
  • Guide branch tellers to adhere to bank policies and procedures, and give required training for new joining teller.
  • Ensure to check and balance cash online transaction for all the tellers
  • Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra
  • Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval
  • Ensure that cheques / debit instruments are in order before effecting the payment and make accurate debit entry in the customer’s account as per Bank’s procedures to protect the interest of customers and the Bank.
  • To monitor any high variety in total number of achieved transactions between teller and report the same to line manager officially.
  • To prepare and review daily teller voucher bundle, ensure total number of vouchers are matching with teller financial transaction daily report and ensure sending the same to internal control by maximum next working day.

Job Requirements:

  • 5 to 6yrs of Retail banking experience with a good understanding of Teller / Cash Transaction
  • Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.

Job Details:


Company: Commercial Bank of Dubai

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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