Hostess

Job Description:

Ensure side stations, menus, magazines and the hostess desk is clean and tidy before closing the shift

Job Responsibilities:

• To inspect every menu and list to ensure their immaculate condition and appearance
• To ensure each guest receives the highest quality of service
• Ensuring maximum flexibility and support extended for any guest request
• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back
• To handle guests without reservations or those waiting for others to join them
• Represent the outlet with a genuine smile and greetings at the reception
• Well-groomed as per company standards throughout the shift
• Display friendly and pleasant attitude towards guests and colleagues
• To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room
• To open the restaurant for business at the prescribed time each shift
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
• Ensure all guests are explained of the buffet set up and offer further assistance
• Answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service

Job Requirements:

• Up-selling skills training, HACCP
• Fluent in spoken and written English
• Knowledge of Micros system
• Intermediate level – Microsoft Office applications-MS Excel & Power Point
• A total of 2-3 years Food and Beverage experience
• 2 years minimum in a similar role in a 5 * international environment
• Experience working in a multi-cultural environment
• Organized and well planned