IT Assistant

Website Transguard Group

Job Description:

The key responsibility of the IT Assistant is to provide necessary IT support and services locally in the Interim Operational Hub, including IT administrative management and coordination, liaison with internal and external contacts, IT asset management, project support, etc.

Job Responsibilities:

  • Monitor and maintain network and servers, and preform monthly and ad-hoc checks for suspicious/malicious activity and collaborate on resolution.
  • Design, consult and implement IT solutions in conjunction with Business requirements and Headquarters IT to ensure users are adequately supported.
  • Provide support to users on technical issues and inquiries.
  • Oversee and participate in daily operations and management throughout the IT asset lifecycle, including but not limited to IT inventory management, planning, procurement support, storage, and distribution.
  • Liaise and manage local suppliers of IT Helpdesk services, IT equipment, telecommunication services and others and coordinate acquisition of the same.
  • Coordinate incident resolution and service request completion with various workgroups.
  • Implement IT security standards to prevent potential threats.

Job Requirements:

  • Extensive experience with IT systems, network, infrastructure, cyber security, and related technologies.
  • Minimum 3 years of relevant proven experience in a similar role.
  • Bachelor’s degree or above in computer science, information technology, information systems, or similar from a reputable university.
  • Ability to deal with extremely confidential and sensitive information.
  • Industry certification preferred: Microsoft, ITIL, CompTIA, ServiceNow, AWS, Citrix, Cisco, and vendor-specific (Lenovo, Apple).
  • Excellent interpersonal and organizational skills as well as ability to juggle multiple priorities.
  • Proficient in English both written and spoken; Arabic is an advantage.
  • Self-motivated and detail-oriented; able to work under pressure and meet deadlines; service orientation.

Job Details:

Company: Transguard Group

Vacancy Type: Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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