Lobby Ambassador

Website Hilton

Job Description:

A Lobby Ambassador is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send- off. To assist in all ways to provide the highest degree of guest satisfaction.

Job Responsibilities:

  • Maintain effective communication with all related departments to ensure a smooth service
  • Manage guest queries in a friendly, timely, and efficient manner
  • Maintain up-to-date knowledge of the hotel and local services
  • Follow correct reporting procedures if faced with issues
  • Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
  • Offer consistently professional, friendly, warm, and engaging service
  • Be available for guests around the lobby and Front Desk at all times as a point of contact
  • Extend personal service and attention to all guests, with particular emphasis on VIP guests

Job Requirements:

  • Excellent grooming standards
  • Degree in the relevant area
  • Previous experience in cash handling
  • Experience in Food and Beverage or Front Office departments
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Positive attitude
  • Good communication skills (oral and Written)
  • Committed to delivering high levels of customer service

Job Details:


Company: Hilton

Vacancy Type: Full Time

Job Location: Ras al-Khaimah, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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