Manager Insurance Operations

Job Description:

The position is responsible for processing of Retail Insurance products and comprehensive coverage of Bank’s property and Operations.

Job Responsibilities:

• Verify and arrange payments of premiums including setting up and managing of SI relating to the Bancassurance products.
• Reconcile accounts used for premium collections, revenues, refunds and payments.
• To ensure quality service is catered to internal / external customers by adhering to the committed turnaround time
• Ensuring consistent co-ordination with Insurance Providers for maintaining the SLAs.
• Responsible for coordinating with MGN team to ensure the processes and reports are done within the agreed TAT.
• Review, Analyze and processing of claims.
• Provide technical guidance and assistance to bank insurance operations staff (local & overseas branches).
• Supervise and approve the processing of declarations & payments.
• Recommending improvements in operational procedures and risk areas from time to time
• Set up system and procedure for smooth processing of Retail Insurance Operation.
• Process all insurance applications relating to the Bancassurance Products in accordance with the SOP.
• Ensure the MIS data as per the requirements of Bancassurance Product / Business for UAE and DOHA.

Job Requirements:

• Interpersonal and leadership skills (commitment to teamwork)
• Professional Communication skills (oral and written)
•  Risk Assessment capability.
• Graduate with 10 years work experience in Insurance Operations environment
•  Organization and prioritization of information and tasks to optimize efficiency and adhere to preset deadlines (time management and multi-tasking)
•  Analysis and evaluation of Insurance claims to ensure claim settlement/ reimbursement.
• Knowledge of various types of Insurance products and processes and its T&Cs.