Corporate – Customer Service Officer

  • Full Time
  • Qatar

Website QNB

Job Description:

The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients

Job Responsibilities:

  • Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status to minimize negative impact of it.
  • Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transaction in responses to CB customers’ requests to provide timely service to customers.
  • Provide consistent, timely and accurate customer service response to corporate clients’ routine inquiries or transaction instructions to help maintain positive relationships with clients.
  • Prepare, check, update/ input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.
  • Ensure the existence, validity and legality of all requisite account opening documentation (Power Files) deemed necessary to secure/protect the bank’s position.
  • Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.

Job Requirements:

  • University graduate with at least 2 years experience in financial services

Job Details:

Company: QNB

Vacancy Type: Full Time

Job Location: Qatar

Application Deadline: N/A

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