Office Supervisor

Website Hilton

Job Description:

As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Job Responsibilities:

  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist other departments wherever necessary and maintain good working relationships with Team Members
  • Work with your Manager to identify a specific project to complete during your internship placement
  • Supervise the efficient operations of reception including check in/out procedures
  • Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Job Requirements:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Previous supervisory experience
  • Previous experience in the hotel industry
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Previous experience in a customer-focused industry

Job Details:


Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

To apply for this job please visit www.linkedin.com.


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