Assistant Operations Manager

Website Emirates Flight Catering

Job Description:

Manage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.

Job Responsibilities:

  • Execute best practices and LEAN initiatives. Identify further areas for process optimisation and communicate and recommend to management on any new initiatives related to opportunities/new technologies.
  • Lead the section in achieving the business unit’s key performance indicators while complying with all aspects of safety, security and on time performance.
  • Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management.
  • Execute all operational or service level requirements through collaboration with all the relevant internal and external stakeholders and airline customers. Escalate to Management and communicate to teams on any developments in the respective areas.
  • Proactively manage available resources to ensure the operational requirements are met. Demonstrate ability to work, mentor, lead the team to ensure optimal service delivery on a day-to-day basis. Contributes to fulfilling compliance & adherence to customer SLA.
  • Ensures operational continuity during disruptions or potential disruptions and communicate to the Operation
  • Controls Centre. Provide support in testing the effectiveness of the Business Continuity Management Systems.

Job Requirements:

  • Bachelor’s degree or equivalent qualification
  • Ability to effectively and creatively challenge people, situations and current thinking.
  • Minimum 7 years’ experience leading large-scale operational activities in a logistics, catering and or airside environment.
  • Experience leading a number of operations efficiency initiatives and service improvements.
  • Achievement orientated and problem-solving capabilities.
  • Ability to develop highly effective working relationships with internal and external networks.

Job Details:

Company: Emirates Flight Catering

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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