Operations Trainee

Job Description:

We are searching for an enthusiastic and driven Digital Operations Analyst – Trainee to join our rapidly expanding team with ambitious goals. As a Trainee, you will play a crucial role in assisting with operational tasks, serving as the initial point of contact for business interactions and troubleshooting issues. Your primary responsibility will be liaising between the business and technology teams to resolve day-to-day challenges. We are looking for someone with a proactive “can-do” attitude who is eager to take ownership and lead issue resolution from start to finish. If you’re interested in joining a dynamic team that offers mentorship and opportunities for career growth, we want to hear from you.

Job Responsibilities:

• Problem Solver: Demonstrate strong problem-solving skills by proactively initiating process and solution improvements, particularly in Problem Management and addressing deep-rooted issues within the Product stack.
• Issue Resolution: Identify and provide solutions for recurring issues in the website and apps, along with clear steps to reproduce them.
• User Experience: Resolve order, return, refund, and website-related issues that impact the overall user experience within the existing Service Level Agreement (SLA).
• Operational Verification: Verify releases on an operational level, focusing on stability.
• Manage Digital Operations: Oversee various aspects of digital operations, including order management, item go-live processes, and system analysis to ensure smooth daily operations.
• Process Improvement: Monitor existing processes and collaborate with Product Managers to enhance workflows that impact deliverables.
• Stakeholder Collaboration: Act as a bridge between the Technology team and different stakeholders such as Merchandisers, Trade, Last Mile, Warehouse, and Customer Support teams. Assist in problem analysis and resolution or provide input to the tech team.

Job Requirements:

• Communication Skills: Strong verbal and written communication skills, with the ability to influence positively.
• Relationship Management: Good communication and relationship management skills.
• Time Management: Effective time-management skills.
• Adaptability: Ability to adapt to a rapidly changing environment.
• Issue Recognition: Strong ability to recognize and predict potential issues.
• Team Collaboration: Strong team spirit and excellent communication skills to collaborate effectively with various stakeholders.
• Attention to Detail: Exceptional attention to detail and analytical problem-solving skills.
• Proactive Attitude: Display a proactive “can-do” attitude.