Parts Advisor

Website Al Futtaim

Job Description:

The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.

Job Responsibilities:

  • Ensure open and closure of sale order/reservations to optimize stock level, revenue and mitigate the risk of financial loss on a daily basis.
  • Ensure accurate information capture of customer details on SAP for effective customer data management.
  • Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
  • Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience.
  • Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.

Job Requirements:

  • Reporting to the Aftersales Manager and will work closely with the Aftersales team and internal and external stakeholders.
  • High School Diploma.
  • Proficient in Microsoft Office and SAP.
  • 3 to 5 years overall experience with automotive retail ad workshop industry.

Job Details:

Company: Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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