Personal Shopping Lead

Job Description:

Our Senior Online Personal Shopper is responsible for identifying key online clients, and delivering an exceptional service. They will do this by anticipating, and facilitating clients needs / requests to high retention rates of online VIP’s. Our Senior Online Personal Shopper must also demonstrate extensive knowledge of the fashion industry and the passion, and ability to identify the client’s tastes, activities, body type and desired image in order to tailor a look to each client’s needs.

Job Responsibilities:

• Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs
• Recruit new VIG (very important guests) and turn regular guests to loyal
• Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
• You’ll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
• Schedule online appointments and set sales targets to improve online sales
• Work closely with the marketing/buying team and provide regular feedback on client segments and purchasing power
• Keep up-to-date with market trends / new releases/ competitor activities. Attend events to improve revenue by building stronger database
• Work closely with buyers, multi-brand areas/concessions to develop thorough understanding and knowledge of current offerings and keys sellers
• Provide regular updates to Clienteling manager on client’s preferences, trends, best sellers…
• Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers
• Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs
• Build the online personal shopping structure and ensure seamless CX and EX journeys
• You’ll develop the Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Client service.
• On a weekly basis pull the reports with new VIP’s into the segment and reach out to them to build long lasting relationships.
• Build and maintain customer relationships in order to build strong loyalty
• Deal with all customer complaints and website issues in the back office
• Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience
• Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends

Job Requirements:

• 5+ years Experience within Personal Shopping
• Strong Client book, within Luxury Fashion